Terms and Conditions
Last updated: 16 June 2026
These Terms and Conditions apply to every offer made by Auckzy and to every distance contract concluded between Auckzy and the consumer.
Australian customers: These Terms are subject to the Australian Consumer Law (ACL — Schedule 2 of the Competition and Consumer Act 2010). Nothing in these Terms excludes, restricts, or modifies any consumer guarantees, rights, or remedies conferred by ACL where they apply to your purchase. Where these Terms conflict with ACL consumer guarantees, ACL prevails.
New Zealand customers: These Terms are subject to the Consumer Guarantees Act 1993 (CGA) and the Fair Trading Act 1986. Nothing in these Terms excludes or limits your rights under those Acts. Where these Terms conflict with your CGA or Fair Trading Act rights, those statutory rights prevail.
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Article 1 – Definitions
In these Terms and Conditions, the following definitions apply:
Cooling-off period:
The period during which the consumer may exercise their right of withdrawal without stating a reason.
Consumer:
A natural person not acting in the course of a profession or business who enters into a distance contract with Auckzy.
Day:
Calendar day, unless otherwise stated.
Continuous transaction:
A distance contract relating to a series of products and/or services where the delivery and/or purchase obligation is spread over time.
Durable data carrier:
Any means that enables the consumer or Auckzy to store information addressed personally to them in a way that allows future consultation and unchanged reproduction of the stored information — including but not limited to email and PDF documents.
Right of withdrawal:
The consumer's right to withdraw from the distance contract within the cooling-off period without stating a reason.
Distance contract:
A contract concluded within the framework of a system organised by Auckzy for distance selling of products and/or services, whereby exclusive use is made of one or more means of distance communication up to and including the conclusion of the contract.
Means of distance communication:
Any means that can be used to conclude a contract without the consumer and Auckzy being present in the same place at the same time — including but not limited to email, telephone, and the Auckzy website.
General Terms and Conditions:
These present Terms and Conditions of Auckzy.
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Article 2 – Applicability
These Terms and Conditions apply to every offer made by Auckzy and to every distance contract and order concluded between Auckzy and the consumer.
Before the distance contract is concluded, the text of these Terms and Conditions shall be made available to the consumer. If this is not reasonably possible, Auckzy shall indicate, prior to the conclusion of the distance contract, that the Terms and Conditions are available for inspection and will be sent to the consumer free of charge upon request.
If the distance contract is concluded electronically, the text of these Terms and Conditions shall be made available to the consumer by electronic means in such a way that the consumer can easily store them on a durable data carrier before the conclusion of the contract. If this is not reasonably possible, it shall be indicated where the Terms and Conditions can be consulted electronically and that they will be sent to the consumer free of charge upon request.
If specific product or service conditions apply in addition to these Terms and Conditions, the consumer may always rely on the provision that is most favourable to them in the event of a conflict.
If one or more provisions of these Terms and Conditions are at any time wholly or partially void or annulled, the remaining provisions shall continue in full force. The invalid provision shall be replaced as soon as possible by a provision that most closely reflects the intent of the original.
Situations not covered by these Terms and Conditions shall be assessed in accordance with the spirit of these Terms and Conditions. Ambiguities in the interpretation or content of one or more provisions shall likewise be interpreted in accordance with the spirit of these Terms and Conditions.
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Article 3 – The Offer
If an offer has a limited period of validity or is subject to specific conditions, this shall be expressly stated in the offer. All offers made by Auckzy are non-binding. Auckzy reserves the right to amend, modify, or withdraw any offer at any time.
Each offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. Where Auckzy makes use of images, such images constitute a true and faithful representation of the products and/or services offered. Obvious errors or manifest mistakes in the offer shall not be binding on Auckzy.
All images, specifications, and details included in the offer are indicative only and shall not give rise to any right to compensation or termination of the agreement. Auckzy cannot guarantee that the colours displayed on screen exactly correspond to the actual colours of the products.
Each offer contains such information as is necessary to make clear to the consumer what rights and obligations are attached to acceptance of the offer. This includes in particular:
- The total price of the product inclusive of taxes, and where applicable, all additional delivery or shipping costs
- The manner in which the agreement will be concluded and the actions required to do so
- Whether or not the right of withdrawal applies, and if so, the procedure for exercising it
- The method of payment, delivery, and performance of the agreement
- The period for acceptance of the offer or the period within which Auckzy guarantees the price
- Whether the agreement will be archived after conclusion and, if so, how it can be accessed by the consumer
- Any other languages in which the agreement may be concluded
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Article 4 – The Contract
The agreement is concluded at the moment the consumer accepts the offer and fulfils the conditions set out therein.
If the consumer has accepted the offer electronically, Auckzy shall promptly confirm receipt of that acceptance by electronic means. As long as receipt of acceptance has not been confirmed by Auckzy, the consumer may dissolve the agreement.
Where the agreement is concluded electronically, Auckzy shall take appropriate technical and organisational measures to secure the electronic transfer of data and shall ensure a secure web environment. Where the consumer is able to make payment electronically, Auckzy shall observe appropriate security measures.
Auckzy may, within the limits of the law, assess whether the consumer is able to meet their payment obligations, as well as all facts and factors relevant to responsibly entering into the distance contract. If, on the basis of this assessment, Auckzy has valid grounds for not entering into the agreement, Auckzy is entitled to refuse an order or request, with reasons given, or to attach special conditions to its execution.
Together with the product or service, Auckzy shall provide the consumer with the following information in writing or in a manner that allows the consumer to store it on a durable data carrier:
- The business address of Auckzy where the consumer may submit complaints
- The conditions under which and the manner in which the consumer may exercise the right of withdrawal, or a clear statement regarding any exclusion of the right of withdrawal
- Information concerning warranties and existing after-sales service
- The requirements for termination of the agreement where the agreement has a duration of more than one year or is concluded for an indefinite period
All orders are subject to product availability. In the case of a continuous transaction, the above applies only to the first delivery.
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Article 5 – Right of Withdrawal
Upon the purchase of products, the consumer has the right to withdraw from the agreement within a cooling-off period of 30 days without stating any reason.
This cooling-off period commences on the day following receipt of the product by the consumer or by a representative designated in advance by the consumer and made known to Auckzy.
During the cooling-off period, the consumer shall handle the product and its packaging with due care. The consumer shall only unpack or use the product to the extent necessary to assess whether they wish to retain it. The standard of care expected is no more than would be permitted in a physical retail store.
If the consumer wishes to exercise the right of withdrawal, they must notify Auckzy within 30 days of receipt of the product. Such notification must be made by written notice or by email to support@auckzy.com, and must be accompanied by a completed return form submitted via the official returns process at auckzy.com/pages/returns-page. Notification alone without a completed return form does not constitute a valid exercise of the right of withdrawal.
After Auckzy has confirmed the withdrawal, the consumer must return the product within 14 days. The consumer must be able to demonstrate that the goods have been returned in a timely manner, for example by providing proof of shipment.
If the consumer does not notify Auckzy of their intention to exercise the right of withdrawal within the 30-day cooling-off period, or does not return the product within 14 days of confirmed withdrawal, the purchase shall be deemed final.
Australian customers: This Article 5 right of withdrawal is in addition to and does not limit any consumer guarantee rights you may have under ACL for defective or non-conforming goods.
New Zealand customers: This Article 5 right of withdrawal is in addition to and does not limit any consumer guarantee rights you may have under the CGA for defective or non-conforming goods.
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Article 6 – Costs in Case of Withdrawal
If the consumer exercises their right of withdrawal, the costs of returning the products shall be entirely at the consumer's own expense for all change-of-mind returns. Auckzy does not provide prepaid return labels or reimburse return shipping costs for change-of-mind returns.
If the consumer has already paid an amount, Auckzy shall refund this amount as soon as possible, but no later than 14 days after confirmed withdrawal, provided that the product has already been received by Auckzy or that conclusive proof of complete return shipment has been provided.
Refunds shall be made using the same payment method used for the original purchase, unless the consumer has expressly agreed to a different method. No additional fees shall be charged for the refund.
Australian customers: Where an ACL major failure applies, Auckzy will cover return shipping costs and process the refund in accordance with ACL requirements.
New Zealand customers: Where a CGA remedy applies, Auckzy will cover return shipping costs and process the remedy in accordance with CGA requirements.
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Article 7 – Exclusion of the Right of Withdrawal
The right of withdrawal does not apply to:
- Products that have been produced in accordance with the consumer's specifications or that are clearly personalised
- Products that are liable to deteriorate or expire rapidly
- Sealed products that are not suitable for return due to health protection or hygiene reasons where the seal has been broken after delivery — including any product where the hygiene seal or sticker has been removed or tampered with
- Products where original tags have been removed or are no longer attached
- Products that have been worn, washed, damaged, or altered after delivery
- Audio and video recordings or computer software where the consumer has broken the seal after delivery
- Newspapers, periodicals, or magazines, with the exception of subscription agreements for such publications
- Services already fully performed with the consumer's prior express consent before the cooling-off period has expired
Where the exclusion of the right of withdrawal applies, Auckzy shall clearly state this in the offer prior to the conclusion of the agreement.
Australian and New Zealand customers: The exclusions listed above apply to change-of-mind returns only. ACL consumer guarantees (Australian customers) and CGA consumer guarantees (New Zealand customers) for genuinely defective or non-conforming goods are not affected by any of the above exclusions.
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Article 8 – Prices
During the period of validity stated in the offer, the prices of the products and/or services offered shall not be increased, except for price changes resulting from changes in applicable tax rates or statutory obligations.
Where products are offered at variable prices due to fluctuations in financial markets beyond Auckzy's control, this dependence on market fluctuations and the indicative nature of any prices stated shall be expressly communicated in the offer.
Price increases within three months after the conclusion of the agreement are only permitted if they result from statutory regulations or provisions. Price increases more than three months after the conclusion of the agreement are only permitted if Auckzy has stipulated this and either:
- Such increases result from statutory regulations or provisions; or
- The consumer has the right to terminate the agreement with effect from the day on which the price increase takes effect
All prices are subject to typographical and printing errors. No liability is accepted for the consequences of such errors. Auckzy is not obliged to deliver a product at an incorrectly stated price.
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Article 9 – Conformity and Warranty
Auckzy warrants that all products comply with the agreement, the specifications stated in the offer, and the reasonable requirements of soundness and usability. Every order passes through a strict quality control process before shipment.
This warranty is in addition to and does not limit the statutory consumer guarantees imposed by Australian Consumer Law (Australian customers) and the Consumer Guarantees Act 1993 (New Zealand customers). Where ACL or CGA statutory guarantees apply, those rights prevail.
Any defects or incorrectly delivered products must be reported to Auckzy in writing within 14 days after delivery, by email to support@auckzy.com and with a minimum of 5 clear photographs showing the defect or incorrect item in sufficient detail. Returned products must be sent back in their original packaging and in new condition where applicable.
Where ACL or CGA statutory consumer guarantee remedies apply, the 14-day reporting window does not limit the consumer's statutory rights — reports outside this window will be assessed on a case-by-case basis in line with applicable law.
The warranty shall not apply where:
- The consumer has repaired, modified, or had the delivered products repaired or modified by third parties without Auckzy's written consent
- The delivered products have been exposed to abnormal conditions, handled negligently, or used contrary to Auckzy's instructions or the instructions stated on the packaging
- The defect is wholly or partly the result of misuse, intentional damage, or damage caused after delivery
- The defect is the result of fair wear and tear
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Article 10 – Delivery and Performance
Auckzy shall exercise the utmost care when receiving and fulfilling orders for products.
Accepted orders will be executed with due expedition and in any event no later than 30 days from the date of the order, unless the consumer has agreed to a longer delivery period. Estimated delivery times are communicated at checkout and in the Shipping Policy and are calculated from the date of dispatch.
If delivery is delayed, or if an order cannot be fulfilled or can only be fulfilled in part, the consumer shall be notified no later than 30 days after placing the order. In such cases, the consumer has the right to dissolve the agreement free of charge and shall be entitled to any applicable compensation or refund.
In the event that delivery of an ordered product proves impossible, Auckzy shall make every effort to make a replacement item available. The consumer shall be clearly informed that a replacement item is being delivered at the time of delivery. In the case of replacement items, the right of withdrawal cannot be excluded. The costs of any return shipment for a replacement item shall be borne by Auckzy.
The risk of damage to and/or loss of products shall remain with Auckzy until the moment of delivery to the consumer or to a representative designated in advance by the consumer and made known to Auckzy, unless expressly agreed otherwise.
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Article 11 – Continuous Transactions
Termination
The consumer may terminate an agreement entered into for an indefinite period that provides for the regular delivery of products or services at any time, subject to the agreed termination rules and a notice period of no more than one month.
The consumer may terminate an agreement entered into for a fixed period that provides for the regular delivery of products or services at any time towards the end of the fixed term, subject to the agreed termination rules and a notice period of no more than one month.
The consumer may always terminate such agreements:
- At any time, without restriction to a specific termination date or period
- At least in the same manner as the agreement was originally entered into
- With the same notice period as stipulated by Auckzy for itself
Renewal
Agreements entered into for a fixed period providing for the regular delivery of products or services may not be tacitly extended or renewed for a further fixed period, unless the consumer is able to terminate the renewed agreement at any time with a notice period of no more than one month.
An agreement with a limited duration entered into for the purpose of a trial or introductory subscription shall not be tacitly continued and shall automatically end upon completion of the trial or introductory period.
Duration
Where an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless principles of reasonableness and fairness preclude termination prior to the end of the agreed term.
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Article 12 – Payment
Unless otherwise agreed, amounts owed by the consumer shall be paid within 7 working days after the commencement of the cooling-off period referred to in Article 5. In the case of a service agreement, this period commences after the consumer has received confirmation of the agreement.
The consumer is obliged to promptly notify Auckzy of any inaccuracies in the payment details provided.
In the event of non-payment by the consumer, Auckzy shall be entitled, subject to statutory limitations, to charge the reasonable costs that were communicated to the consumer in advance.
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Article 13 – Entrepreneur Identity
Auckzy
Customer Service: support@auckzy.com
Website: auckzy.com
Company Name: OAKIN (operating under the trading name "Auckzy")
Registration Number: 99498227 KVK, Rotterdam
Address: Weerepolder 13, 3825 JX Amersfoort, Netherlands
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Article 14 – Complaints Procedure
Complaints regarding the performance of the agreement must be submitted to Auckzy within 7 days of the consumer identifying the defect, fully and clearly described, by email to support@auckzy.com.
Complaints submitted to Auckzy shall be responded to within 14 days of receipt. If a complaint requires a foreseeably longer processing time, Auckzy shall respond within 14 days with an acknowledgement of receipt and a clear indication of when the consumer can expect a more detailed response.
If a complaint is found to be well-founded, Auckzy shall at its discretion either replace or repair the delivered products free of charge, or offer an appropriate alternative remedy, which may include a partial refund, full refund, or store credit, depending on the nature and circumstances of the complaint.
A complaint does not suspend the consumer's payment obligations unless Auckzy indicates otherwise in writing.
If the complaint cannot be resolved by mutual agreement, the following escalation options are available:
- Australian consumers may lodge a complaint with the Australian Competition and Consumer Commission (ACCC) at https://www.accc.gov.au
- New Zealand consumers may contact the Commerce Commission at https://www.comcom.govt.nz or refer the matter to the Disputes Tribunal
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Article 15 – Disputes and Governing Law
Australian customers: Australian law applies to contracts concluded with Australian consumers. The Australian Consumer Law (ACL) applies to all goods and services supplied to Australian consumers and its consumer guarantees cannot be excluded regardless of where OAKIN (operating under the trading name "Auckzy") is registered. In the event of a dispute, Australian consumers may seek resolution through the relevant state or territory consumer protection authority or through the courts of their place of residence.
New Zealand customers: New Zealand law applies to contracts concluded with New Zealand consumers. The Consumer Guarantees Act 1993 and the Fair Trading Act 1986 apply to all goods and services supplied to New Zealand consumers and the rights conferred by those Acts cannot be contracted out of for consumer purchases. In the event of a dispute, New Zealand consumers may seek resolution through the Commerce Commission, the Disputes Tribunal, or the courts of New Zealand.
For all other matters not covered by the above, and for business-to-business transactions, these Terms shall be governed by Dutch law.
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Article 16 – CESOP
Under 2024 EU legislation regarding the Central Electronic Payment Information System (CESOP), payment service providers may be required to record certain transaction data within the European CESOP system. This may apply where your payment flow involves EU-located payment service providers such as Stripe or Adyen. If your entire payment flow is non-EU, this Article may not apply to your transaction.
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Article 17 – Changes to These Terms
Auckzy reserves the right to amend these Terms and Conditions at any time. Changes will be published on this page with a revised "Last Updated" date. Continued use of the website after such changes constitutes acceptance of the updated Terms. Consumers are encouraged to review these Terms periodically.
