Returns & Exchanges
We want every Auckzy experience to feel right. If something is not quite what you expected, we are here to help and we will make it right together.
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Before You Begin
Please take a moment to check the following. Your return request can only be processed if all conditions are met:
- Your order was received no more than 30 days ago
- The item is unused and unwashed
- All original tags are still attached
- The hygiene seal is unbroken
- The item is in its original packaging
If your item arrived damaged or incorrect, please make sure you have at least 5 clear photos ready to upload — including a close-up of the damage or the incorrect item, the tag, the packaging, and your order confirmation.
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How It Works
Step 1 — Fill in the return form below
Complete all fields honestly and in full. The form includes a few declaration checkboxes — these confirm you have read and agree to our return conditions. Your request is only registered once the form is fully submitted.
Step 2 — Check your inbox
After submitting, you will receive an automatic confirmation email. This confirms we have received your request. Please keep this email for your records.
Step 3 — We reach out to you
Our team personally reviews every request. We will contact you within **1 to 2 business days** to guide you through the next steps and find the best solution for your situation.
Step 4 — We sort it out together
Once we have reviewed your case, we will work with you to find the right outcome — whether that is an exchange, a partial resolution, or a refund. We handle every case individually and with care.
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Good to Know
- Do not send any items back until you have received written confirmation from us. Unauthorised returns cannot be processed.
- Return shipping costs are always at your own expense, regardless of the reason for return.
- If you received a wrong or damaged item, we will assess your case and may offer to cover return shipping costs depending on the outcome of our review.
- Exchanges and refunds are processed within 14 days of us receiving the returned item.
Have a question before filling in the form? Reach out to us at support@auckzy.com — we are happy to help.
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Submit Your Return Request
*Fill in the form below to get started. We will be in touch within 1 to 2 business days.*
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*By submitting this form you confirm that you have read and agree to our Return and Refund Policy. Returns are subject to the conditions stated in that policy.*
