Shipping & Delivery Policy

Last updated: 16 June 2026

Auckzy is committed to delivering your products quickly, safely, and reliably. We offer free insured shipping on all orders and work exclusively with selected couriers to ensure the best possible shopping experience.

Delivery Times

Our average delivery time is between 7 to 10 business days. Times may vary depending on your location and product availability. If there are any delays due to high demand or logistical issues, we will promptly notify you by email.

All delivery timeframes are estimates only and are calculated from the date of dispatch, unless stated otherwise. They do not include potential delays caused by customs clearance, carrier disruptions, public holidays, weather conditions, or other circumstances beyond our reasonable control.

Please note that during peak periods — including but not limited to Black Friday, Christmas, New Year, and other high-volume sales events — delivery times may be longer than usual. We appreciate your patience during these periods and will do our best to keep you informed.

Australian and New Zealand customers retain their statutory rights under applicable consumer law in the event of unreasonable delays.

Shipping Address

Orders are shipped to the address provided at checkout. To prevent delays or lost parcels, please double-check your shipping details before confirming your order. If you notice an error, contact us immediately at support@auckzy.com.

Orders with Incorrect Address

Once an order has been shipped, it is no longer possible to change the delivery address. Parcels returned due to incorrect addresses will be reshipped at the customer's expense. Auckzy cannot be held responsible for losses resulting from incorrect or incomplete shipping information provided by the customer.

Unclaimed Orders

If a parcel is not collected within the timeframe set by the courier (generally 5 to 7 days), it will be returned to us. In this case, the order can be resent at the customer's expense. No refunds will be issued for parcels that are refused or not collected without prior notice.

Refusal of Package

If a customer refuses delivery without valid reason or prior communication, no refund will be issued. Please contact our support team if you wish to modify or postpone your delivery.

Where Products Are Shipped From

Our products are shipped directly from our international logistics centre. This allows us to offer a wider range of products, exclusive collections, and competitive prices — reaching customers across Australia and New Zealand without compromising on quality.

Questions or Support

For any shipping-related inquiries, please email us at support@auckzy.com. Our support team will respond within 24 to 48 business hours.

Australian and New Zealand customers: Your statutory rights under Australian Consumer Law and the New Zealand Consumer Guarantees Act 1993 respectively are not affected by the terms of this Shipping Policy.

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Company Name: OAKIN (operating under the trading name "Auckzy")
Registration Number: 99498227 KVK, Rotterdam
Address: Weerepolder 13, 3825 JX Amersfoort, Netherlands