At this time, we only offer shipping within New-Zealand. We are actively working to expand our shipping services to additional countries in the near future.

We are pleased to offer free shipping on all orders, regardless of the order value. Whether you purchase a single item or multiple items, no shipping fees will be charged.

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can track your order by clicking the button in the shipping confirmation email or by entering your track & trace number on the following page: Track Your Order.

Our processing time is 1–2 business days. Once your parcel has been dispatched, delivery typically takes 5 to 10 business days. We make every effort to deliver your order as quickly as possible, so you can enjoy your new fashion items without delay.

If your order has not yet been processed, we may be able to update the delivery address. Please contact our customer service team as soon as possible.

You may return your items within 30 days of receipt. To ensure a smooth return process, we recommend reviewing our Return Policy, which can be found in the footer of our website. To initiate a return, simply contact us by email. Our team will be happy to assist you and guide you through the return process.

Please contact our customer service team as soon as possible, providing your order number and clear photos of the damaged or defective item. We will, of course, ensure that an appropriate solution is provided.

You may exchange an item by returning it in accordance with our return procedure and placing a new order for the desired item. To initiate this process, please contact us by email at SUPPORT@AUCKZY.COM.

If you wish to cancel or modify your order, please contact our customer service team as soon as possible. Changes can only be made while the order has not yet been processed.

Enter your discount code in the designated field during the checkout process. The discount will be automatically applied to your total amount.

We accept a range of payment methods, including PayPal and Creditcard. The available options will be displayed during the checkout process.

Please refer to the size guide on the product page to determine the correct size for your body type. If you are unsure, feel free to contact us for advice.

Our collections are designed with a strong focus on quality, contemporary style, and attention to detail. Each piece reflects our brand values and commitment to modern fashion.

Our products are manufactured by carefully selected partners who meet our quality and production standards. We work closely with our suppliers to ensure consistency and reliability.

Yes, we offer gift vouchers. To arrange this, please contact us by email at SUPPORT@AUCKZY.COM

You can subscribe to our newsletter by entering your email address in the sign-up field at the bottom of the page. You will receive updates on new products and exclusive offers.

We take your privacy seriously. Please review our Privacy Policy to understand how and why we collect, use, and protect your personal information.

From time to time, we may release limited collections or pre-order items. These will be clearly indicated on the product page.

You can reach our customer support team by email at SUPPORT@AUCKZY.COM. We aim to respond to all enquiries as quickly as possible.